Here at Inkylicious we appreciate you would far rather spend your money on Crafting Goodies than Postage and Packaging. Unfortunately it costs us to pack and send your items out, Royal Mail isn't free but we try to be fair and only charge 1 basic fee of £1.50 per order no matter how large or small.

You may pay for your order either online by secure SSL or by telephone with a credit or debit card. We do not accept cheques.

Order Process
We require you to register to be able to shop on on our website. If you have registered on our site then please Login to your account which will enable you to view your order history and update your account if required.
Place your order as per one of the methods below and complete the checkout procedure.
When payment has been received we will send you an email to confirm the order. This email contains important information. Please keep it safe.

How to Order - You can order any of our products in 2 ways:
1. Online:  Simply add the items to your basket and complete checkout and payment via the Paypal SSL Secure payment terminal.

Paypal Card processing services: Our store uses the PayPal merchant services to process online debit and credit card payments using encrypted SSL. During the payment process you are transeferred over to Paypals own SSL payment server, you may be given the option to create or log in to a PayPal account, however A PAYPAL ACCOUNT IS NOT REQUIRED to shop at Inkylicious. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is NOT shared with the merchant (Inkylicious). Once your payment is complete, you will be emailed a receipt for this transaction from Paypal as well as an order confirmation from ourselves.

2. Telephone:  Please ensure you have placed the items in your basket and selected the 'Order online-Pay by Telephone' option during checkout. You can telephone us on 01924 478398 Monday to Friday 10.30am - 5.00pm to make your payment.

PLEASE NOTE: Orders where the 'Order online-Pay by Telephone' option has been selected will only be set aside for 2 days, if no correspondance has been received regarding your order then the order will be automatically cancelled.

Delivery & Order Info
All orders are usually dispatched within 2 or 3 working days but during busy periods such as exhibitions, TV shows and events and public holidays etc then we aim to send within 10 working days or as soon as possible. *Delays in dispatch due to exhibitions will be stated on the main page of the website. Exhibition shows we are attending will be stated on the 'Events' page of the website.

Ink pad and craft storage racks are up to 15 working days delivery as these items are all hand made.

We try and keep all goods from all different companies in stock but if an item is out of stock we order direct from the distributor or manufacturer. This can take a few days or a few weeks depending on the supplier and the time of year.

Where we deliver
We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) and BFPO (UK Only).

Deliveries to Europe: We do not ship abroad.

Delivery Services Used
Orders are usually sent by Royal mail first class packets. Large or heavy items may be sent via a courier service such as UPS or DHL.
Royal Mail quote standard 1st class delivery as: 2-3 working days.
Post sent in the UK is priced by size as well as weight. Most of the orders when packed are over 25 mm deep and are classed as packets.

Please note the following: Order cut-off for all delivery services is 12.00pm (UK time). Orders placed after 12.00pm will be treated, for the purposes of delivery, as having been placed the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday will not be processed until Monday.
Larger deliveries and higher value items may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they should leave a card for you telling you where it is.

When placing your order online for the first time and paying via Credit or Debit card, the order will only be dispatched to the cards registered address, for subsequent orders you may specify a different delivery address than your payment address if that is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
Royal Mail will only deliver to BFPO address located in the UK.

The minimum order value to qualify for the free delivery offer may vary for promotional offers.

Tracking your order
If you have registered on our site then you will be able to track your order by visiting 'Your Account' , signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorised and made and then when the order has been completed.

If after 10 working days you have not received all of your order, please contact our Customer Services team at support@inkylicious.co.uk or on 01924 478398.