Customer Service and Correspondence
Please note. We are a manufacturing unit with an internet based shop and not a regular retail shop for you to visit or browse. The office is open from Monday to Friday 10.30am - 4.00pm (except Bank Holidays or whilst we are away, exhibiting, holidays etc).
Please remember we are a manufacturing unit and often the machines are on and we can't always get to the phone. PLEASE read all the following information prior to emailing or telephoning regarding 'Item Missing from Order' , 'Incorrect Items' or 'Parcels not received'.
Forgotten Password: To request a new password please email: email@example.com
Sales & Order Support: For any support please always use:
Please also see the information below if regarding an incorrect, missing or faulty product.
Parcels not yet received:
Royal mail do not class an item as missing untill 15 clear working days (not including weekends or bank holidays) after the posting date. If you still have not received your order and 15 clear working days since dispatch have passed, please contact our support team and we will be able to start a parcel not received process.
Please ensure your address details when registering, placing and paying for your order are correct. We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so due to an incorrect postal addresses provided by you. Please note that it is the customer's responsibility to ensure the shipping address is complete and correct. Inkylicious will not be liable for replacement or refund of any missing items dispatched to an incorrect shipping address.
Orders returned back to us by Royal Mail due to incorrect delivery address will be refunded less the P&P paid.
Parels sent by courier services are usually a signed for next day service but this is not a guaranteed service, you will be emailed any tracking details and a contact number for the delivery service used, in order to track and confirm the delivery date direct with the couriers either online or by telephone. In the event your parcel has not arrived please use the tracking details we have sent you to check and confirm the delivery schedule and delivery date.
Incorrect Orders, Missing Items, Faulty Products, Problems with Products:
Products manufactured by Inkylicious, such as stamps & stencils etc are guaranteed for 12 months. If your product developes a fault within this time period please contact us firstname.lastname@example.org with your order number and details of the fault and a picture of the faulty item, we will then advise on the return and replacement of the product. Faulty products must be returned before a replacement will be issued.
Products not manufactured by Inkylicious, such as Ink pads, Pens inks etc are normally covered by their respective manufacturers guarantees, these may vary by company but can be found on their respective website i.e: Ranger.com.
If you are missing an item from your order please contact us within 7 days of receipt of your order.
If you have received an incorrect product please advise us using email@example.com with your order number and details. If you are requested to return an incorrect item/s please return it/them and ensure you obtain a 'Proof of Posting' from the post office, we will issue a refund for the item you did not receive and a refund of the return postage you have paid when the items have been received back. Please email a copy of the the 'Proof of Posting' so we can issue a refund. If we have sent you a 'Pre-paid returns' label we do not require a Proof of Posting as the label will be trackable barcoded and postage already paid.
Please do not use incorrect items received as under trading standards - you will be deemed to have accepted the incorrect item.
A refund of the price paid will then be made within thirty days of your notice only upon our receipt of the returned goods.
Goods purchased at Craft exhibitions fall under 'Off-Premises' sales. If you wish to return an item purchased at these events please contact us. You must include a copy of any sales and payment method receipt. We will only issue credit notes for non faulty items where proof of purchase is included.
Fax 01924 478398
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Here at Inkylicious we appreciate you would far rather spend your money on Crafting Goodies than Postage and Packaging. Unfortunately it costs us to pack and send your items out, Royal Mail isn't free and due to their drastic price increases now charge 1 basic P&P fee of £2.50 per order - no matter how large or small. (This offer does not include Craftracks)