Inkylicious - Craft & Ink Supplies
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Customer Service and Correspondence

Here at Inkylicious Retail we aim to provide you with an excellent customer service should you have any questions not only before but also during and after any purchases are made. We aim to provide you with the highest level of customer service and satisfaction and undertake to continually improve our services offered, we are always willing to listen to our customers past and present and welcome your comments on any part of our service as it enables us to improve the service we offer not only yourself but others.

Contact Us: PLEASE ALSO SEE THE FRONT PAGE OF OUR WEBSITE FOR ANY INFORMATION IF WE ARE CURRENTLY AWAY.

Please note. We are a manufacturing unit with an internet based shop and not a regular retail shop for you to visit or browse. The office is open from Monday to Friday 10.30am - 4.00pm (except Bank Holidays or whilst we are away, exhibiting, holidays etc).

Please remember we are a manufacturing unit and often the machines are on and we can't always get to the phone. PLEASE read all the following information prior to emailing or telephoning regarding 'Item Missing from Order' , 'Incorrect Items' or 'Parcels not received'.

Email us:
To receive a quicker response to any enquiries please email us. We endeavour to reply to all emails within 5 days, our response time is usually much quicker than this - same day - but during busy periods, exhibitions and staff holidays we may not be able to respond as quickly as we would like. We also have a few quick answers below which may help with any questions you have.

Forgotten Password: To request a new password please email:  support@inkylicious-crafts.co.uk

Sales & Order Support: For any support please always use: 

support@inkylicious-crafts.co.uk

Please also see the information below if regarding an incorrect, missing or faulty product.

Parcels not yet received:
All orders are normally dispatched within 3-7 working days - except as mentioned on the 'Order and Delivery' information page in which case items may be up to 10 day dispatch. Please bear in mind most orders are sent as parcels and as such Royal mail under their new delivery rules quote 2-4 days after dispatch for 1st class parcel delivery. If Royal mail are unable to deliver your parcel they may try to leave it with a neighbour or return it to the sorting office, the postman does not always leave a card advising of this and often customers who have not received their parcels will find they are awaiting collection at their local sorting office. If you have not received your item within these time frames, please as a first option - contact your local sorting office who should be able to assist you and check if your parcel is there.

Royal mail do not class an item as missing untill 15 clear working days (not including weekends or bank holidays) after the posting date. If you still have not received your order and 15 clear working days since dispatch have passed, please contact our support team and we will be able to start a parcel not received process. 

Please ensure your address details when registering, placing and paying for your order are correct. We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so due to an incorrect postal addresses provided by you. Please note that it is the customer's responsibility to ensure the shipping address is complete and correct. Inkylicious will not be liable for replacement or refund of any missing items dispatched to an incorrect shipping address.

Orders returned back to us by Royal Mail due to incorrect delivery address will be refunded less the P&P paid.

Parels sent by courier services are usually a signed for next day service but this is not a guaranteed service, you will be emailed any tracking details and a contact number for the delivery service used, in order to track and confirm the delivery date direct with the couriers either online or by telephone. In the event your parcel has not arrived please use the tracking details we have sent you to check and confirm the delivery schedule and delivery date.

Incorrect Orders, Missing Items, Faulty Products, Problems with Products:
If something should go wrong please don't hesitate to contact  support@inkylicious-crafts.co.uk  . Please remember to include your order reference number or if purchased at an exhibition a copy of your sales receipt. Please include a picture of any faulty items and a brief description of the problem.
We will reply to you as soon as possible, hopefully with an instant resolution. If the problem cannot be resolved immediately by ourselves, we will keep you informed of what action we are taking to rectify and put the matter right for you.

Products manufactured by Inkylicious, such as stamps & stencils etc are guaranteed for 12 months. If your product developes a fault within this time period please contact us  support@inkylicious-crafts.co.uk  with your order number and details of the fault and a picture of the faulty item, we will then advise on the return and replacement of the product. Faulty products must be returned before a replacement will be issued.

Products not manufactured by Inkylicious, such as Ink pads, Pens inks etc are normally covered by their respective manufacturers guarantees, these may vary by company but can be found on their respective website i.e: Ranger.com.

If you are missing an item from your order please contact us within 7 days of receipt of your order.

If you have received an incorrect product please advise us using support@inkylicious-crafts.co.uk with your order number and details. If you are requested to return an incorrect item/s please return it/them and ensure you obtain a 'Proof of Posting' from the post office, we will issue a refund for the item you did not receive and a refund of the return postage you have paid when the items have been received back. Please email a copy of the the 'Proof of Posting' so we can issue a refund. If we have sent you a 'Pre-paid returns' label we do not require a Proof of Posting as the label will be trackable barcoded and postage already paid.

Please do not use incorrect items received as under trading standards - you will be deemed to have accepted the incorrect item.

Returning Products
We are sure you will enjoy your purchase but if you change your mind you may cancel your order by emailing us at support@inkylicious-crafts.co.uk at any time before delivery or within seven days following delivery. If your item has already been dispatched/Delivered please request a returns number which should be enclosed with your return item/s.
Following such notice any goods delivered to you must (except where goods are proven to be faulty) be returned at your own expense. The goods must be received back by us, unused, un-opened and in 'As New' saleable condition, in the manufacturer's or seller's original packaging by a delivery service at your own expense.
The goods you return are your responsibility until received by us so we strongly recommend using a trackable signed for service such as recorded delivery (to ensure it's arrival at our warehouse). 
We are not responsible for the amount of time it takes for the item to be returned to our facility, or if the item is lost or broken during the process - proof of posting will not be accepted for any returns not received.
Under no circumstances, other than in the event of faulty goods, will refunds be considered where the manufacturer’s seal has been broken or the packaging interfered with.

A refund of the price paid will then be made within thirty days of your notice only upon our receipt of the returned goods.

Goods purchased at Craft exhibitions fall under 'Off-Premises' sales. If you wish to return an item purchased at these events please contact us. You must include a copy of any sales and payment method receipt. We will only issue credit notes for non faulty items where proof of purchase is included. 

Inkylicious
420 Bradford Road
Batley
West Yorkshire
WF17 5LS

Fax 01924 478398



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Delivery

Here at Inkylicious we appreciate you would far rather spend your money on Crafting Goodies than Postage and Packaging. Unfortunately it costs us to pack and send your items out, Royal Mail isn't free and due to their drastic price increases now charge 1 basic P&P fee of £2.50 per order - no matter how large or small. (This offer does not include Craftracks)



Copyright © Inkylicious 1985-2011 All rights Reserved. "All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of this website / marketing material are and will remain the property of Inkylicious. Any modifications / adaptations to our designs will not limit any possible legal action. Any infringement of these rights will be pursued vigorously.